API Console

Swagger | Microservice

Executive Summary

Oversee the configuration and operation of the voice channel facilities

Examples of Use

Management review and define the reconfiguration requirements for the voice channel based on capacity/volume projections

Role Definition

Handles the oversight and configuration of the PBX (telephony/voice) access channel. This includes assessing capacity, performance, scheduling maintenance and updates to the channel configuration. Also determining allowed access and usage and troubleshooting major production problems 

Related Business Scenarios

Core Business Object

Voice Channel

Key Features

  • Determine the required voice channel platform configuration
  • Oversee platform upgrades and maintenance
  • Track service availability and troubleshoot major production issues