API Console
Executive Summary
Oversee the configuration and operation of the voice channel facilities
Examples of Use
Management review and define the reconfiguration requirements for the voice channel based on capacity/volume projections
Role Definition
Handles the oversight and configuration of the PBX (telephony/voice) access channel. This includes assessing capacity, performance, scheduling maintenance and updates to the channel configuration. Also determining allowed access and usage and troubleshooting major production problems
Related Business Scenarios
Core Business Object
Key Features
- Determine the required voice channel platform configuration
- Oversee platform upgrades and maintenance
- Track service availability and troubleshoot major production issues