API Console
Executive Summary
This Service Domain oversees all activities associated with the coordinated delivery of 3rd party products and services
Examples of Use
Access to a bank approved insurance broker is facilitated by a customer’s relationship manager
Role Definition
Administer 3rd party coordination for the production delivery of ‘brokered’ products and services that are offered through the bank, possibly in combination with the bank’s own product and service offerings
Related Business Scenarios
Core Business Object
Key Features
- Monitor and assess production and service delivery quality
- Oversee and assure 3rd party conformance with agreed service levels
- Oversee the troubleshooting or production issues