API Console

Swagger | Microservice

Executive Summary

This service domain handles the processing of a customer card case, typically a disputed charge

Examples of Use

A card holder reports a payment dispute to the contact center and a case is initiated. The account is credited and documentation requested from the merchant. The case is finally judged when the documents are available for review and all interested parties are notified of the resolution

Role Definition

Capture, track, resolve and report on card related transactional disputes, handling all the dispute resolution messages between the Issuer, the Card Network and the Acquirer.

Related Business Scenarios

Process Card Clearing by Issuer
Handle Request for Chargeback at Acquirer
Handle Card Chargeback at Issuer
Handle Request for Information for Chargeback at Acquirer

Core Business Object

Card Case

Key Features

  • Consolidation of transaction details
  • Chargeback processing
  • Case decisioning and arbitration
  • Case resolution