API Console

Swagger | Microservice

Executive Summary

This service domain tracks and analyzes channel activity to support relationship development, to detect unwanted behavior, possible fraud, and to constrain channel use as necessary (for example tracking usage frequency and cumulative transaction amounts within a period)

Examples of Use

A customer attempts to self-serve a product sale but gives up. Later they call the contact center and their recent attempt is used to route the contact to a sales rep who is prompted to continue the product application

Role Definition

Channel activity analysis provides a range of analytical insights into channel use to support access controls, relationship sales and development approaches and to help detect possible fraudulent activity 

Related Business Scenarios

Flag Bots Acting as Customers or TPPs
Review Use of Products and Services Via eBranch
Handle Request for Token Assurance

Core Business Object

Channel Activity

Key Features

  • Analyze activity for potential customer fraud
  • Analyze activity for potential merchant fraud
  • Analyze activity for relationship development
  • Detect device errors and ‘bot’ access attempts