API Console

Swagger | Microservice

Executive Summary

Maintain a portfolio of analytical views of the customer base to support customer segment profitability and performance analysis

Examples of Use

Business development review customer segment performance in order to target customer relationship management priorities

Role Definition

Maintain a portfolio of view of the customer base with key customer data and consolidated activity details to support profitability and performance analysis across many possible customer segment dimensions

Related Business Scenarios

Core Business Object

Customer Portfolio

Key Features

  • Consolidate customer relationship performance data
  • Obtain comparative market research on customer relationship profitability
  • Conduct analysis of customer segment performance
  • Propose initiatives to improve customer segment performance