API Console

Swagger | Microservice

Executive Summary

Define and execute and analyze customer surveys

Examples of Use

A bank develops a customer questionnaire to obtain feedback from customers that make frequent use of the self-service contact center facility for service improvement suggestions

Role Definition

Handle the deployment, execution and on-going refinement of customer surveys. This includes many types of survey including traditional mailshot questionnaires, in production review/feedback solicitation, review panels/focus groups. The survey execution process performs the survey definitions,  selection of reviewers, surveying and post survey analysis

Related Business Scenarios

Core Business Object

Customer Survey

Key Features

  • Customer survey definition/refinement
  • Reviewer selection/identification
  • Customer survey execution
  • Customer survey analysis and feedback