API Console

Swagger | Microservice

Executive Summary

Define and execute and analyze customer surveys

Examples of Use

A bank develops a customer questionnaire to obtain feedback from customers that make frequent use of the self-service contact center facility for service improvement suggestions

Role Definition

Handle the deployment, execution and on-going refinement of customer surveys. This includes many types of survey including traditional mailshot questionnaires, in production review/feedback solicitation, review panels/focus groups. The survey execution process performs the survey definitions,  selection of reviewers, surveying and post survey analysis

Related Business Scenarios

Analyse Customer Segment Performance

Core Business Object

Customer Survey

Key Features

  • Customer survey definition/refinement
  • Reviewer selection/identification
  • Customer survey execution
  • Customer survey analysis and feedback