API Console

Swagger | Microservice

Executive Summary

This service domain operates the bank’s on-line web based electronic branch capabilities – controlling access and load balancing across available communications and processing resources to optimize performance/availability.

Examples Of Use

Customers and non-bank customers browse the products and services available at the bank.

Role Definition

This service domain operates the E-branch production systems conforming to planned service schedules. It handles customer and non-customer access checks, performs device load balancing and device failure and recovery handling – typically supporting a high performance 24/7 operation. It can include the integration of computer telephony integration (CTI) with branch and call center channels.

Related Business Scenarios

 Get Customer Request and Show Account Balance
 EXT Handle Request to Open Term Deposit under Term Deposit Agreement for Retail Customer
 EXT Handle Request for Account Statement and Balances
 EXT Handle Bulk Request for Opening Salary Accounts
 EXT Handle Request to Open Retail Current Account
 Create Customer Reports
 EXT Handle Customer Relationships Case
 EXT Handle Request to Detach Account from Corporate Payroll Service Agreement
 EXT Handle Request for Account Statement and Outgoing Credit Transfer
 EXT Handle request for Corporate Debit Cards Service
 EXT Handle Instruction to Terminate B2B Direct Debits Service at Creditor Bank
 EXT Handle Request to Change Term Deposit Attached Corporate Current Account
 Handle Servicing Request for Access Attempt with out of Pattern Customer or TPP Behaviour
 EXT Handle Request to Change Virtual Account Ownership
 EXT Handle Request to Use Direct Debits as Payment Instrument
 Process Customer Access Request and Authentication
 EXT Handle Request to Change Sweep Sequence
 EXT Handle Request for Modification of Merchandising Loan
 EXT Handle Request to Reactivate Dormant Corporate Current Account
 EXT Handle Request to Open Virtual Account
 Handle Customer Request for User Access Token Using Bank Authorization Grant and its Client Secret within Active Contact
 EXT Handle Request for Combined Account Statement
 EXT Handle Request to Establish Credit Transfer Standing Order on Corporate Current Account
 EXT Handle Request to Open Term Deposit Agreement for Retail Customer
 EXT Handle Request to Establish Term Deposit Agreement
 EXT Handle Request to Close Virtual Account
 EXT Handle Request to Pre-Open Corporate Current Account
 Handle Customer Request to Log On to Bank to Authenticate and to Authorise Client Access to Their Account
 EXT Handle Request to Change Corporate Current Account Ownership
 EXT Handle Request for Renewal of Uncollateralised Consumer Loan
 EXT Handle Request to Add Account to Sweep Agreement
 Process Access Request by TPP on Behalf of Customer
 EXT Handle Request to Change Term Deposit Agreement Conditions
 EXT Handle Request for Overdraft Limit on Virtual Account
 EXT Record Core SEPA Direct Debit Mandate at Creditor Bank
 EXT Handle Request for Early Renewal of Term Deposit
 EXT Handle Request for High Volume Virtual Account Opening
 EXT Handle Request to Open Term Deposit under Term Deposit Agreement for Corporate Customer
 EXT Handle Request for High Volume Account Opening
 EXT Handle Request to Open Corporate Current Account
 EXT Handle Request for Preferential Rates for Corporate Current Account
 EXT Handle Merchandising Loan Application
 EXT Process B2B Direct Debit Mandate Notice from Creditor Bank at Debtor Bank
 Handle TPP Request for Registration with Bank and Exchange of ‘Client Identifier’ and ‘Client Secret’ for Later Reference
 EXT Handle Request to Close Corporate Current Account
 EXT Handle Request to Move Overdraft Limit between Virtual Accounts
 EXT Handle Request to Terminate Sweep Agreement
 EXT Handle Request to Add Signatory to Corporate Current Account
 EXT Handle Request for Early Closing of Term Deposit

Core Business Object

 EBranch Channel Operating Session

Key Features

  • Operate the bank’s e-branch internet platform
  • Support access to the bank’s public website
  • Support customer registration and log-in services
  • Route customer contacts for servicing