API Console
Executive Summary
Develop and provide product specific training across the workforce. This includes all media and training mechanisms (on-line, self taught, classroom etc.)
Examples of Use
Example of use:A training program is developed and rolled out covering the servicing of an updated product for the customer servicing teams
Role Definition
This service domain handles the development and delivery of product specific training across the workforce to schedule and as a requested service. This includes the use of all appropriate media and training mechanisms (on-line, self taught, classroom etc.)
Related Business Scenarios
Core Business Object
Key Features
- Training material assembly and formatting
- Training session scheduling
- Training execution
- Training effectiveness evaluation