Handle Card Chargeback at Issuer
sd Handle Card Chargeback at Issuer
:Session Dialogue
:Customer Case
Initiate Chargeback Transaction
Determine if Chargeback Process Is to Be Initiated
Analyse Request for Information Response
:Card Case
Initiate Card Case for Chargebacks
:Credit Card
Retrieve Charge Details - Billed and Unbilled
:Card Clearing
Retrieve Information about Card Transaction
:Correspondence
Send Response to Customer and Request Artefact
Initiate Chargeback
:Card Network
Participant Facility
Get Issuer Policies
Get Card Network Policies
:Financial Gateway
Send Request for Information to Acquirer
Send Request for Chargeback to Acquirer
This may be an asynchronous call,
after which the scenario terminates.
The scenario will resume (actually a
separate scenario) when a response
comes in via the Financial Gateway. To
avoid this complexity, the call is shown
here a a synchronous call.
This may be an asynchronous call,
after which the scenario terminates.
The scenario will resume (actually a
separate scenario) when a response
comes in via the Financial Gateway. To
avoid this complexity, the call is shown
here a a synchronous call.
Credit Card Transaction
Retrieve Transaction