EXT Handle Request for Early Closing of Term Deposit
sd EXT Handle Request for Early Closing of Term Deposit
:Customer
Workbench
:eBranch Operations
Handle Service Request from Customer
:Contact Handler
Start Contact Session
:Point of Service
Initiate Servicing Dialogue
:Session Dialogue
Handle Customer Contact
Get Requested Service from Customer
:Servicing Order
Record Request for Early Closing of Term Deposit
:Transaction
Authorization
Get Transaction Authorisation
:Party Lifecycle
Management
Verify Corporate Customer
Authorise Closing of Term Deposot
Calculate Interest
Delink Accounts and Credit Facilties
Remove Amount Blocks
:Term Deposit
Get Term Deposit to Be Closed
Get Deposit Details and Conditions for Early Closing
Get Details of Customer Request
:Corporate Treasury
Determine Penalty Interest and Charges
Get Customer Approval
Close Term Deposit Early
:Corporate Current
Account
:Payment Order
Create Payment Order for Fees and Interest
Create Payment Order for Principal Amount
:Position Keeping
Deactivate Closed Account
Confirm Closing of Deposit to Customer
:Customer Products and
Services
:Credit Facility
Delink Term Deposit
:Correspondence
Inform Customer
If Required
:Traded Position
Management
Cancel Placed Deposit
Retrieve Term Deposit of This Customer
Delink Term Deposit From Settlement Account
:Financial Accounting
Set Account Status to Closed