End Mobile Access Session and Update Event and Servicing and Channel History
sd End Mobile Access Session and Update Event and Servicing and Channel History
:Session Dialogue
Complete Servicing Session
:Customer Event
History
Update Customer Event History
:Point of Service
Get Servicing Activity for Performance and Root Cause Analysis
:Servicing Event
History
Record servicing event
:Contact Handler
Get Channel Activity for Security and Analysis
:Channel Activity
History
Update Channel Activity History