EXT Handle Customer Relationships Case
sd EXT Handle Customer Relationships Case
:Customer Workbench
:eBranch Operations
:Contact Handler
:Point of Service
:Session Dialogue
:Servicing Order
:Transaction
Authorization
:Customer Products and
Services
:Customer Case
Determine Acceptability of Customer Complaint
Close Customer Case
:Current Account
:Position Keeping
:Payment Order
:Customer Behavior
Insights
:Customer Event
History
:Product Directory
:Customer Agreement
Handle Service Request from Customer
Start Contact Session
Initiate Servicing Dialogue
Handle Customer Contact
Get Requested Service from Customer
Handle Customer Complaint
Get Transaction Authorisation
Get Details of Customer Complaint
Handle Customer Case
Get Details of Charge Transactions for This Acount
Get Bookings for Specified Type and Period
Get Product Case Guidelines
Get Customer Dispute Thresholds
Confirm Involved Bookings with Customer
Get Customer History
Get Propensity to Dispute Transactions
If Case Is Above Threshold
Create Corrective Payment Transaction
Inform Customer on Case Resolution
Get Accounts of This Customer