Banco de Crédito del Perú (BCP) initiated a Customer Modernization Project with the intention of establishing a single source of truth for customer information. With a consolidated view of basic customer information, product engagement, compliance flags, and information from external sources, the bank aimed to offer a significantly more flexible, satisfying customer experience while improving efficiency through the deduplication of functionalities and responsibilities.
To achieve this, BCP has defined an architectural framework called the Building Blocks Model, which is closely aligned with the BIAN standard. In particular, BCP adopted BIAN’s differentiation of the Business Concept and the Business Object in applying the customer lifecycle concept, modeled customer agreements with the bank through the Business Object Model content pattern, and implemented the Mutually Exclusive, Collectively Exhaustive principle to clearly define responsibilities within the customer behavior and relationship model.
Set to enter production in 2025, the project is anticipated to deliver a 30% reduction in components in the core system, and a 30% reduction in the functional processes that support the customer journey, while improving flexibility, performance, and scalability.
“We want to put customers, not systems, at the center of everything the bank does, and applying BIAN has helped to deliver an architecture that achieves that”- Chapter Solution Architecture Team
