API Console

Swagger | Microservice

Executive Summary

This service domains consolidates and captures customer channel usage activity to support channel activity analysis and also can be referenced for customer access authorization and routing decisions

Examples of Use

Channel Activity Analysis draws on channel activity history data to support channel usage analysis to detect out of pattern behavior for customers

Role Definition

This service domain captures transaction activity across multiple channels/devices to provide recent activity details (such as an attempt at a self-service product application) to influence/inform service routing. The history is also used for access control and as a source of activity data for more detailed channel usage analysis 

Related Business Scenarios

Develop Customer Insights
Handle Servicing Request for Access Attempt with out of Pattern Customer or TPP Behaviour
Flag Bots Acting as Customers or TPPs
Process Contact setup and start TPP Servicing Dialogue
Check Customer Channel Access History and Access Entitlements
End Mobile Access Session and Update Event and Servicing and Channel History
Handle Failed Self Service Product Application

Core Business Object

Channel Activity

Key Features

  • Log customer channel usage
  • Provide recent activity records